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Nationally Recognized Pediatric Care

Our hospitals are ranked by U.S. News & World Report as among the best in the nation in multi-specialties.

Find Out Why!
Closeup of a person holding a phone using the 91ÖÆƬ³§ÔÚÏß¿´ app.

We Make Health Care Easy With 91ÖÆƬ³§ÔÚÏß¿´ Children's MyChart

Access communications, appointment and symptom tracking and more.

Online Bill Pay

Paying a bill online is easy and secure.

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Brighten the day of your loved one staying at one of our hospitals.Ìý

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KidsHealth Library

Healthy living forÌýparents, kids andÌýteens.

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Use 91ÖÆƬ³§ÔÚÏß¿´Link to make a fast, online referral.

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Urgent Care Video Visits for Kids

Urgent Care Video Visits

Monday–Friday: 7 a.m. to 10 p.m. ET Saturday–Sunday: 8 a.m. to 9 p.m. ET

Expert Urgent Care for Your Child

It's easy to get quality care from a 91ÖÆƬ³§ÔÚÏß¿´ Children's provider when you need it, even on holidays. Your child doesn't have to be a 91ÖÆƬ³§ÔÚÏß¿´ patient. Simply useÌý91ÖÆƬ³§ÔÚÏß¿´ Children’s MyChart on your smartphone, tablet, or computer to have a secure video visit.Ìý

Hours and Eligibility

  • Your child can see a provider any time Monday–Friday from 7 a.m. to 10 p.m. ET, and Saturdays andÌý Sundays from 8 a.m. to 9 p.m.ET.
  • We care for all kids, from newborn to 18 years.
  • Your child doesn’t have to be a 91ÖÆƬ³§ÔÚÏß¿´ patient.

For emergencies, call 911 or visit an emergency department.

You Can Schedule a Video Visit Too

If your child is a current patient, you may be able to schedule a video visit with their 91ÖÆƬ³§ÔÚÏß¿´ primary or specialty care provider. Call your provider’s office to set up an appointment.

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Conditions We Treat

We treat many minor illnesses and injuries when your regular provider isn’t available. Turn to us for:

  • Abdominal pain, change in stoolÌý
  • Animal bites, burns, cuts
  • Colds, flu, upper respiratory infectionsÌý
  • Conjunctivitis (pink eye)
  • °ä´Ç³Ü²µ³óÌý
  • Fever
  • Headaches
  • Infected wounds
  • Mild allergic reactions
  • Rashes, insect bites
  • Vomiting, diarrhea, dehydrationÌý

If the online 91ÖÆƬ³§ÔÚÏß¿´ provider finds that your child needs a higher level of care, they’ll let you know. And they’ll tell you if you should see your child’s regular provider, urgent care or go the emergency department.

How It Works

.

Step 1: Get Started.

  • .
  • Create an account.
  • Plan to use a device with a camera and microphone.

Step 2: Schedule an Urgent Care Video Visit.

  • Log into your 91ÖÆƬ³§ÔÚÏß¿´ Children’s MyChart account.Ìý
  • Select the child’s name using the switch button on the top right
  • Select Urgent Video Visits from the Menu (top left)Ìý
  • Follow the prompts to see a provider now or schedule for laterÌý

Step 3:ÌýLaunch Your Urgent Care Video Visit.

  • Find your child’s appointment (use the switch button on top right to select the child)Ìý
  • Complete Get Ready if indicated — this is where you would verify demographic and medical information, add or confirm insurance, sign documents and make payments securely.Ìý
  • Five minutes before your appointment, use the Join Visit button to launch your visit. The View Details button provides appointment instructions and other options.Ìý

You and your child meet with the 91ÖÆƬ³§ÔÚÏß¿´ provider. You’ll share your child’s history and symptoms, and the provider will diagnose and treat your child. If your child is a 91ÖÆƬ³§ÔÚÏß¿´ patient, the provider can see their full medical record. If a prescription is needed, the provider will send it to your pharmacy.

Step 4:ÌýAfter Your Visit

  • You’ll get a visit summary in 91ÖÆƬ³§ÔÚÏß¿´ Children’s MyChart. If we have your child’s primary care provider information on file, we will send them a summary of this visit, too.

    Frequently Asked Questions

    General

    Why do I need to create an account?

    You need an account to use our secure system. When you create an account, we'll ask for some basic information, including your insurance, pharmacy, your child’s medical history and primary care provider. Your online provider will be able to see this information.Ìý

    Where can I get more questions answered?

    Email us at MyChart@nemours.org, and we’ll be happy to help you.

    Your Visit

    How do I know if a video visit is a good option for my child?

    Your child's primary care provider knows the most about your child's health, so always call them first. They may recommend a video visit.

    If you have a 91ÖÆƬ³§ÔÚÏß¿´ video visit, our online provider will first assess your child. If the provider finds your child needs additional care, they will refer you to an in-person visit.

    Ìý

    How long does the visit last?

    A video visit usually lasts about 10 minutes, but it can last longer if needed.

    Ìý

    What if my child needs a prescription or a school/work note?

    Prescription: If your child needs a prescription for the condition being treated, the provider can send it electronically to the pharmacy you listed in your account.Ìý For prescription refills, the provider will need to review your child’s health history to see if a refill is safe at this time. There are times when your child may need to see their primary care provider to get a refill.

    School/Work Note: The provider can also write a note about your child’s condition for school or work.

    Ìý

    Will I see my 91ÖÆƬ³§ÔÚÏß¿´ provider when I use 91ÖÆƬ³§ÔÚÏß¿´ for Urgent Care Video Visits?

    We have a dedicated team of 91ÖÆƬ³§ÔÚÏß¿´ providers who offer online urgent care services.ÌýSimilar to an in-person urgent care visit, you’ll be seen by the next available 91ÖÆƬ³§ÔÚÏß¿´ provider.Ìý

    For Scheduled Primary or Specialty Care Video Visits:ÌýMany 91ÖÆƬ³§ÔÚÏß¿´ primary and specialty providers now offer video visits for scheduled appointments with their existing patients, either from their home or a more conveniently located medical office. In that case, your child would see their own 91ÖÆƬ³§ÔÚÏß¿´ provider. If you want to schedule an online visit with your provider, call their office to see if this is an option.

    Insurance Info

    Will my insurance cover my child’s video visit?

    Ask your insurance provider if they cover telemedicine visits and if a copay is required. 91ÖÆƬ³§ÔÚÏß¿´ Children's Health accepts most insurances. With insurance, the cost of an Urgent Care Video Visit depends on your insurance plan benefits. If you don’t have insurance, your Urgent Care video visit will cost $89.

    Who can I talk to about billing questions?

    For questions about billing, please contact our billing office through one of the methods below:Ìý

    91ÖÆƬ³§ÔÚÏß¿´ Children’s MyChart:

    1. Log into your account.
    2. Select your child.
    3. Select messages.
    4. Select Send a Message / Another Department / Billing Inquiry.

    Website:Ìý
    /patientfamily/payment.html

    Phone:
    (866) 390-3610